How do I terminate or cancel my hosting package and domain with Green Web Solution?
Cancel your hosting package and delete your registered domain name with Green Web Solution’s registrar:
Note: You are required to re-allocate or cancel any active Parked or Multiple domains listed on the main account prior to submitting your termination for the main account. To re-allocate a Parked or Multiple domain, please submit a request to support@greenwebsolution.net.
To cancel a hosting account, you can proceed with the steps below:
- Browse to (http://www.greenwebsolution.net)
- Login with your Customer number or email address and Management password
- Select or search for the domain name that you wish to cancel in the ‘Hosting Services’ tab
- Select ‘Manage Services’
- Select ‘Request Cancellation’ and then select ‘Confirm’.
- Select ‘terminate or cancel hosting and domain’ from the dropdown box
- Select a reason for terminating your package from the dropdown list
- If ‘Other’ is selected, please provide your reasons before proceeding to the next screen
- The date when your package will be deleted from our server will be displayed on the screen. This date will be 30 days after you’ve requested cancellation.
Domains will be deleted according to the following schedule:
- With com.kh and .org.kh domain names, a deletion request will be sent to the registrar one day prior to the renewal date of the domain. It will become available for re-registration 24 hours after the submission of the deletion ticket. Transferring org.za domains that were registered for non-profit organizations must be arranged with the appropriate registrar directly.
- With international domain names (.com, .co, .cc, .de, .mobi, .tv, .net, .info, .org, .biz, .eu), termination will be set 30 days prior to renewal and will become available for re-registration on the domain’s renewal date.
- Domains with co.uk extensions will not be renewed and, in response to this, the registrar will delete the domain before its next renewal date.
Important:
- If Green Web Solution is not the billing contact for the domain, the deletion of your domain needs to be arranged directly with the domain’s registrar.
- Ensure that you have a copy of your website content and email as it will be deleted from our servers 30 days after Green Web Solution has received your termination request.
- Green Web Solution remains committed to providing superior service levels. Providing Green Web Solution with your reason(s) for terminating a package will assist us in improving our service. We would greatly appreciate your feedback.
