From the clients area, clients can request cancellation of any of their products & services. Once requested, you will receive notification by email and you will be able to review the reason provided in Clients > Cancellation Requests. The requests are divided into two categories - Open & Completed. The user is provided 2 choices for the cancel request when submitting - either instant cancellation or at the end of the current billing cycle.
Automated processing of the requests can be enabled in Config > Automation Settings. Alternatively, you can handle the cancellations manually by going to Clients > Cancellation Requests, click the product name which links to the users details for the product and then use the suspend/terminate commands there to cancel the account.
Step 1
Step 2
Step 3 > click Requested Cancellation
